Submit a request – Help Request

Visit these articles for immediate help:

For help with issues not related to wallet access, sign in to submit a ticket.

If you still need help, complete this form:

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Can you sign in to your original wallet?

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Do you know your wallet password?

Have you already tried to reset your password?

Can you receive messages at the email linked to your ID.me wallet?(optional)

Did you receive the MFA code on your phone/device to complete sign-in?

Have you already tried the MFA recovery process?

Do you know your ID.me wallet password?

Description

Please describe your issue in as much detail as possible. A member of our support staff will respond to you soon.

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